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FAQ's

  • How do I make a purchase?

    Browse through our All Products section. Once you have found an item, click on the 'Add to Cart’ button below each item. Review your selection by clicking the bag icon at the top right of the page. To complete your order, click on the ‘Check Out’ button.

  • Is it safe to use my credit card online at Flexnest?

    At Flexnest, your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems.All orders are processed through a secure checkout system. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company.You may also choose to securely store your credit card details with us. This means you will not have to enter them again during future purchases, making it quicker and simpler to shop.

  • What if my card has been charged multiple times for the same order?

    If your card has been debited multiple times at the payment gateway(s) while making a single purchase, call our customer care at … or write to us at orders@theflexnest.com, and we will resolve it for you. Our customer care team is available from Monday to Saturday, from 9:00 am till 6:00 pm.

  • What are the delivery charges?

    We offer complimentary shipping Pan India on all orders placed throughout our website. No strings attached.

  • When will I get my order?

    We process your orders within 24-48 business hours and ship them via our trusted logistic partners. Any order placed shall be delivered to you within 4-8 business days.

  • Who will deliver my order?

    Within India, we ship through registered courier companies.

    Please provide a mobile number that you are available at, and your complete shipping address including the pin-code. This will help us ensure smooth delivery of your order.

  • What is the warranty policy?

    We have a 6 months warranty on the Flexibells, Flexikettle, Kinet and Flexscale.

    If you face any problems with your product, kindly email orders@theflexnest.com

    Warranty Does Not Cover

    • A Flexnest product purchased for commercial or institutional use.

    • Damage due to abuse, accident, tampering or modificatiosn of the unit, failure to follow instructions or warnings in the Owner’s Manual, misuse, mishandling, accident or Acts of God

    • Damage due to normal usage and wear and tear

    Kindly note, unauthorised tampering with, modifying, or opening the unit will void the warranty